BEYOND SHOCKING CUSTOMER SERVICE

Item: iWYZE
Rating: 1
Author: Michael L

Do not, I repeat do not ever think about signing up with these guys.

You will be left frustrated and helpless while they continue to deduct your money and send you from pillar to post. Car claim validation took over a month and it took me cancelling my policy with Iwyze to get them to start calling me. I could write a book about my experience and the number of calls and emails I have sent to them but I will this here.

BE WARNED!!!

Helpful (0)

Replies (2)

iWYZE's replyOfficial

30 Sept 2022, 10:16

Dear Michael

We are sorry to learn that our service has disappointed you and understand your frustration.

Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

Please be assured that we will investigate your concerns raised. Kind regardsThe iWYZE Team

iWYZE's reply30 Sept 2022, 10:16

Official

Michael L's updateReviewer Update

07 Oct 2022, 09:18

I have heard that "we understand your frustrations" line one time too many from Iwyze.

Will be approaching the Ombudsman (OSTI) to lodge a complaint against Iwyze.

Michael L's update07 Oct 2022, 09:18

Reviewer Update

I have heard that "we understand your frustrations" line one time too many from Iwyze.

Will be approaching the Ombudsman (OSTI) to lodge a complaint against Iwyze.