Beware that Old Mutual Gap Cover is not provided by Old Mutual

First and most important, it is a misleading offer. As Old Mutual is a well know company many people join thinking that they are actually joining a service provided by Old Mutual. In this page here: https://www.oldmutual.co.za/personal/solutions/health/gap-cover, up to 04 November 2020, there are no references to the actual providers of the service. Behind the scenes, it is provided by Insuremed. When the time comes to pay a claim, they ask for as many documents as possible and make claiming difficult and very time consuming, including medical aid certificates (not the same as a membership card) which they never ask for when you join. At the time of joining what seems to matter is to get your money asap. I decided to cancel it and pay the account from my pocket than to go through their time wasting process. Probably a good thing, based on these complains here: https://www.hellopeter.com/insuremed. So, the main point of this review is to create awareness that the Old Mutual Gap cover is just a facade, behind the things it is not provided by Old Mutual, and more importantly, it doesn't provide the kind of service you would expect from a company like Old Mutual.