Been Waiting for a refund!!

<p>I cancelled my insurance on one of my vehicles in November after my debit order had gone off and there was an agreement with Iwyze that I will get my November premium refunded to me. When I asked about my premiums going forward from December they said that in December they will have to debit me for both cars because the instruction for the debit orde had already gone through. This didn't make sense to me at all as to why they couldn't cancel the one car and from December debit me for the one car is beyond me. I don't understand how their finance department works and this isn't fair.</p> <p> </p> <p>They promised that after my debit order in December il get refunded for both November and December. As unfair as this sounded and how they make their finance department unable to change debit order amounts i agreed. To make this worse Iwyze debuted me on the 15th of December without my instruction or permission. Then when I call on the 20th they tell me I can't get my refund yet because my actual debit order date is the 20th and only then will they process the refund. On the 22nd I call again and they have not processed my refund yet because the money hadn't cleared on their side. Today is the 27th and my money is nowhere insight. I have been with Iwyze for 4years and believe they are a good insurance company but this treatment is just beyond me!</p>