Bed service and nonsense insurance ever

Bad service and nonsense insurance ever I was involved in an accident on 19 March 2023 up until today no update on the claim I tried to call Tebogo Nkambule about it he told me that I have a right to legal adviser if I want to take this matter forward course the matter is been forwarded to management up until today am still waiting it's been 5 months now my car its parked at home write off I don't know what to do with it