LH
Loretta H
1 reviews | Active since Mar 2009
20 Jun 2025, 10:27
Becareful who your insurance is
People, becareful when dealing with Iwyze insurance. We pay our premiums on time. We have everything insured through them. We have a leak for the last week and a half. Plumbers came out and did the assessment quickly. Been waiting for over a week for authorisation and claim finalisation. I've called in numerous times and spoke to numerous people and I'm getting no results. In the interim, the leak is getting worst and ruining the one bedroom.
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iWYZE's replyOfficial
20 Jun 2025, 10:40Good day Lorretta,
We’re truly sorry to hear about your recent experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially to a valued client.
Please accept our sincere apologies for the delays you've encountered regarding the leak in your home. We understand how urgent such matters are, and we’re actively escalating your case to our internal teams to ensure it’s prioritised and resolved as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and hope to turn your experience around.
Regards
The iWYZE Team
We’re truly sorry to hear about your recent experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially to a valued client.
Please accept our sincere apologies for the delays you've encountered regarding the leak in your home. We understand how urgent such matters are, and we’re actively escalating your case to our internal teams to ensure it’s prioritised and resolved as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and hope to turn your experience around.
Regards
The iWYZE Team
iWYZE's reply20 Jun 2025, 10:40
Official
Good day Lorretta,
We’re truly sorry to hear about your recent experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially to a valued client.
Please accept our sincere apologies for the delays you've encountered regarding the leak in your home. We understand how urgent such matters are, and we’re actively escalating your case to our internal teams to ensure it’s prioritised and resolved as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and hope to turn your experience around.
Regards
The iWYZE Team
We’re truly sorry to hear about your recent experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially to a valued client.
Please accept our sincere apologies for the delays you've encountered regarding the leak in your home. We understand how urgent such matters are, and we’re actively escalating your case to our internal teams to ensure it’s prioritised and resolved as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and hope to turn your experience around.
Regards
The iWYZE Team