Beating about the bush about their their Quote Comparison promo

requested someone to contact me regarding my query about the quote promo. I have no reference numbers because the reps who were calling me for the quotes all rudely dropped calls immediately when we did not agree on the terms of the discounted premium.

I requested a quote for my car insurance from Iwyze. I was phoned me on the 25th January 2021 and we did not reach an agreement with the rep, she then impolitely dropped a call on me because the discounted premium for R578 with an excess of R4500 was above what I currently pay. The excess of R4500 is what I currently have for my comprehensive cover. Therefore; a like for like as specified in your terms of your R1750 compare promo app****.

I then submitted my car documents through to your provided email to be reviewed for the R1750 compare promo pay-out. I received a call from another rep I think Mongezi was his name on the 26th saying he wanted to try further to discount the amount of R578 quoted by a lady a day before to R425 a month. I was happy with that and asked if everything was going to remain the same and I’d be covered for a comprehensive insurance and he said yes. Just the premium is discounted. However; he changed tune and said my excess would be R7500 and the condition of the R425 premium is that I have to install a tracker on my car. I declined that offer as it is not a like-for-like and it is not favourable as I’d be incurring more expenses to help Iwyze beat my cover. We did not agree because the terms that I must install the tracker in order to pay a premium of R425 was not helping me save any money. He then dropped the call just like the previous rep did.

I resent my documents again for the promo. And I received the letter attached. Stating that Iwyze beat my premium and gave me an annual savings. What savings is Iwyze talking about? We did not reach an agreement. The rep ran away from admitting that Iwyze has failed. This is false advertising. The specialist ombudsman letter is full of false information. It means Iwyze specialist never checked the facts. Adding terms to premium is not what the terms of the promo state. Your proposed exorbitant excess would have been better on its own. The terms that I must install a car tracker in order to pay that R425 means that Iwyze clearly cannot beat my cover. Although If I wanted to increase the excess to discount the premium is something I am aware of that I can do on my existing insurance. Iwyze failed and is now beating about the bush. This promo is misleading and is false advertising. Iwyze can’t handle their own terms. Nobody has responded to the question I am asking; What is like-for-like in this case? I am aggravated by that the statement sent to me with a breakdown of fees is reflecting dishonesty. That Iwyze rep didn’t even stick around to complete the call. He said he understands that the terms of the discounted premium he is offering me are unfavourable but he is obligated to let me know of the terms then dropped the phone. There was no agreement reached.

Which part of my cover did Iwyze beat? I have a R4500 excess and paying R488 without conditions like Iwyze’s