be careful of this *****ulent insurance company R479.21 paid from Easy Account..810007 @ Eft. Ref.Iwyze Prm***. 10Oct 00:00

I did a quotation with iwyze on the 6th of October 2023 but ended up not going ahead with the policy because they didn't have car hire option.

On the 30th of October they debited R479 from my fnb account even though i mentioed that i wont take the Insurance with them. I am insured with momentum and i need this money debited by iwyze to be refunded.

I've been calling iwyze since the 30th requesting them to refund my money but they leave me hanging on the phone without answering me. The customer service is pathetic and I'm so glad I never went ahead with their insurance for my vehicle. Consultants on the phone don't care and on the 7th of November I managed to speak to a team leader named SINETHEMBA. and he promised to get back to me on the 8th of November 2023 and he never came back because he doesn't care about my complaint. on the 10th of November i spoke to 2consultants from IWYZE and they dropped the phone on my ear while waiting for them to check the outcome of my complaint. This is the worst customer experience i have ever endured. but i am not suprised, Like a said even the underwriter OLD MUTUAL is the worst assurance company in the history of insurance in this country