Bafana Shekwalakwala Outstanding Service

I would like to formally commend Bafana Shekwalakwala for the exceptional service and ownership he demonstrated while assisting me with my claim.

Despite my call being transferred several times, Bafana remained engaged and made sure that I was not simply passed from one person to another. He actively sought clarity from each department on how my claim would be handled and stayed with me until a clear way forward was established.

His diligence, professionalism, customer advocacy and commitment to resolution represent service excellence at its best. Bafana deserves recognition and should be encouraged to continue providing every customer with the same exceptional level of support that he gave me.