Bad ,worse and ***** prolonged claim process

Bad customer care and ***** prolonged claim process.I m with iwyse for more than 10 years but what I see is not what I expect.I veteran Ben waiting for a claim since March,to date the claim is not yet finalized.Iwyse officials do not bother to finalize the claim.They keep asking for settlement letter as if my claim is based on the settlement letter.I have a policy document which they decided to ignore and work on their own terms and conditions. Claim no ***