Bad service request from IWyze/Old Mutual

I recently did a telephonic quote with an agent from Iwyze about a week ago for car and household insurance. I was happy with the premium and requested an official quote to be forwarded to my email to review before I accepted. Till today nothing has been received. I have received numerous calls from different agents since then asking me If I accept the quotation and I keep telling them the same thing - forward me the official quote first. I received another call this morning and told the agent to send it to my email address (which I confirmed once again). Stil nothing. Is it so difficult to send an official quote? You guys want the business but cannot answer a simple request? This just reflects what type of service I would experience if I have to sign up with you IWyze. Please get your house in order because for a reputable institution such as Old Mutual, the service advisors/consultants are just bringing the company down.