Bad Service: No Claim Reward on Car Insurance

In June 2017 I received a letter from iWYZE regarding premium increase which also stated I'm due for the "No Claim Reward" which will be paid to me with 30 days or so.

Months passed without any reward. I have since contacted the Customer Service about 5 times and have been taken from pillar to post, agents advising that it will paid on specific dates, then nothing.

I only took down 4 reference numbers for my calls: ********** 2 ********** 3 ********** 3 ********** 7