Bad service Iwyze Gap

To whom it may concern,

I am emailing to complain about the poor service and outstanding money owing to me by the company Iwyze Gap Cover which is underwritten by Old Mutual. I had a back operation on the 20th March 2020 at Entabeni Hospital. Before being admitted to hospital I contacted the Iwyze customer care line to discuss what they would cover for my operation. I have the voice recording of this discussion.

The consultant stated that they would pay 500% if I went to the correct hospital according to my medical aid, which I did do. Now they are unwilling to pay the 500% and are trying to find every loop hole and fine print to not pay. The first few conversations which I had with the manager was about the Medical Aids specifications on the chosen hospital. I contacted my medical aid who stipulated that I did go to the right hospital and after this I requested that the manager contact my Medical Aid. He did so and came back with another excuse about the wrong choice of doctors. My medical aid paid 100% for hospitalization, specialist and anesthetist bills. If they were specific and had a problem with my choice of service providers they wouldn't have paid their full portion.

I have the recording of the conversation with the consultant. I have been sent around in circles and am now at my wits end. I was told to email them on two email addresses to complain however both the email addresses were incorrect and the mail was returned to me. All this will also be on a recording which I can have pulled up. From what I can understand the same manager who deals with claims also deals with the complaints. He refuses to give me his superiors details. I believe this is an extremely unprofessional business and I demand a response from some one other than the manager that I have been dealing with.