BAD SERVICE IWYZE employees and company

I dont know if its because its a 3rd party claim and I am not their client or not.... But i have and still receiving the worst service from Iwyze insurance. I have sent them EVERYTHING they requested. I was bumped by their client at a petrol station whilst getting my tank filled, she took full reaponsibiity and put in the claim, gave me a number which i should of which I did... They requested my docs, gave them everything they required.... But tilk today I am still struggling, I have to call them and find out whats going on, 3 weeks back when i checked in, i spoke to a Franscis Theron who was said to be handling the claim, I asked him whats the hold up, he rep**** by saying if I am not happy with the way I do things I should just keave them alone and go claim with my insurance as I am not their client, I composed myself and still talked to him... He later send me an email showing that after their assesmnent the cost to fix my car will be R3900, this is after they asked me to go get a qoutation which requested R5200... I asked him what about the difference and reminded him I was not at fault here, asked him what would have happened if my car was in a state that couldnt be driven, he said thats not his problem and he will get back to me when he is done.... Till today no communication. Really bad and embarassing service from Iwyze. Wouldnt recomend it to anyone