Bad service - IWYZE

I am a very disgruntled client.

IWYZE car insurance, was meant to debit my account as usual which is the 15th of every month. However on the 15th February 2019, when IWYZE debited my account but there was insufficient funds , i did call the call centre on the 18th February 2019 to request them to debit my account. And it was agreed that they would process the request and the funds would be deducted from my account at midnight (18/02/2019). When i checked my account the next day (19/02/2019) the funds weren't deducted. I then called the call centre on the 21/02/2019 and the consultant I liaised with said she processed a payment arrangement for the 02/03/2019.

However on the 01/03/2019 I met up into an Accident. I then reported the incident immediately and the insurance sent a breakdown (Roadstar Breakdown) and car was parked at the assessors depot. I receive a phone call on the 14/03/2019 to inform me my claim for my damaged vehicle is not approved. Due to missed payment for the month of February 2019. Because of *********** staff i am left in this predicament. I had requested on 2 occasions for the payment to be deducted from my account. This is very unprofessional and issue must please be resolved as I need my vehicle sorted. If not reimburse me and will look else where for another insurance company. And after that has happened my account was debited on the 15/03/2019 as per normal.