Bad Service (Insurance Claim)

Good day,

I was involved in a car accident on 25 November 2017. The accident was caused by a possible hi-jack from a third party. After the accident, where the car rolled over, two guys from that very same car approached the vehicle and ****** me off some of my belongings. Luckily, I'm still alive.

I contacted iWYZE to assist me with towing of the car on 25 November 2017 and contacted them on 27 November 2017 to file a claim. Accordingly, I comp**** with them and provided them with all they need. I asked them to keep me posted on a daily via SMS but had to follow up myself most of the time. I got an email from Gugu Msibi on 30 November 2017 stating that an assessor has been appointed and asked for an AR form, for which I provided within an hour or so. I have never heard anything back from her and had to follow up myself.

I was later contacted via email by Bopelonomi Ngwenya on 06 December 2017 stating that he is the assessor appointed for my claim. We spoke over the phone to discuss when we can meet to go through the story of how the accident happened. We met on 07 December 2017 and he mentioned that he will go to the accident site, check the car and that the report will take him a week. I had to ask if the car has been written off or not, that's when he told me that it is.

He visited the accident site on 12 December 2017. I was patient enough to wait for 7 days. Within that 7 days there was no communication between us regarding the progress and there will be any delays. I contacted iWYZE on 20 December 2017 and they told me that they are still waiting for report with regards to a reconstruction of the accident scene and that will take a couple of days to get.

I have run out of patience now and would like immediate assistance with this claim. This is taking way too long and I'm not even updated on the progress of my claim. I have not taken the option of a car hire, meaning that I don't access to a private vehicle at the moment and would like to get one but can't. On top of that, the bank financing the car will deduct from my account (for a car that's not there) at the end of the month if this is not resolved.

This is very frustrating and require your immediate assistance. This is so unprofessional. I pay my premiums every month for unforeseen circumstances and now the same insurance is somewhat looking for a reason not to pay my claim. This is so unfair. My life is limited to some extent because of this. Please assist me accordingly. I thank you in advance.