Bad service from iWYZE!!!

I moved to this insurance last year September 2024. The consultant was on it and just gave me peace of mind. They gave me the better offer of rhe two companies I have asked for quotes. This is where I start to worry. I did a claim online in December. On the app, the claim never moved at all, closer to 'approved'. I then picked upthe phone days later and I was told I needed to fill in paperwork and get quotes. If you don't call, you won't know and your "online" claim will go nowhere. A consultant won't even call you. None the less, I then made contact and rished to get all paperwork done. I emailed all documents and waited.... Then I called, jist to hear the people in the email is on leave. So when a consultant goes on leave, no-one else can handle your business. You must wait! Then I keep calling and no answer. What if my I was in an accident and need to contact my insurance? I also discovered, they will accept your installment on insurance to a value you insure a phone foe but come to payment and they will get a quote of what the phone's value is months later which is obviously less. We are nearly in February 2025 and my claim I submitted is still not sorted.