Bad service from Iwyze

Iwyze will not payy claim on my wedding ring that was ****** and want proof of payment which the jeweller closed down and because it's 5 years cannot get a statement from the bank. I've sent pictures of the ring and my broker said she would motivate for it to be approved.

When I first insured my items why didn't you ask for prove of payment then to verify what I am insuring is correct but you took my money gladly!!!!

You are going to lose a lot of business!