AJ
Arlene J

1 reviews | Active since Aug 2018

23 Aug 2018, 06:41

Bad service from iWYZE

Can you believe iWYZE phoned us yesterday to cancel our policy "Your iWYZE policy has been cancelled with effect from 23/09/2018 due to ‘User cancelled due to Multi-Claimants". This the first time this is happening to us. Because of the high crime in SA our gate motor was ****** twice. The second time we install beams that cost a lot of money Then we had rain damage now what were us suppose to do. Is that not why you have assurance? So now you cannot claim but the love to take our money. We did not skip any payments we were always on time. I feel really agree and cannot believe this is who they tread us after years. I do not think we deserve it. We also told our friend about iWYZE but after this i will never promote them again. I also going to tell my friends that is with iWYZE to think hard if they going to stay with them.

0
Replies (5)
iWYZE
iWYZE's reply23 Aug 2018, 09:10
Official

Dear Ms Jansen,

We acknowledge receipt of your complaint and confirm that same is being investigated. We confirm that we will contact you directly before close of business today to advise you of our findings.

Kind Regards

iWYZE Team.

AJ
Arlene J's update24 Aug 2018, 06:22
Reviewer Update
Good Morning I am still waiting for somebody to call. "We confirm that we will contact you directly before close of business today to advise you of our findings." This was yesterday??
AJ
Arlene J's update27 Aug 2018, 06:05
Reviewer Update
Good Morning I am still waiting for somebody to call. "We confirm that we will contact you directly before close of business today to advise you of our findings." This was last wee****
AJ
Arlene J's update31 Aug 2018, 11:18
Reviewer Update
Good Morning I am given up just gave up there is no service cannot believe they took sub track payment this month after we cancel!!!!
AJ
Arlene J's update10 Sept 2018, 14:18
Reviewer Update
Good Day 10 September still no answer?