Bad service for my car

I have a claim since 21st of May 2022 and i have send all the document they want but even now they havent fix my car.Always when i call the office they said they will call back to inform me about the matter.I am so dissapointed in their service as if i am not paying my premiums and i do so every month.What worries me is what if my car was not drivebable will i suffer this much as i dont have a car.Iwyze is a **** insurance i wont suggest for other people to join it ,it is embarrassing to tell people i am paying an isurance but when i have a problem it act as if i dont have insurance.Iwyze is bad