Bad Service

I logged a car windscreen claim on 25/02/2021 in the morning, till to this date Iwyze has not replaced my windscreen.I pay my insurance on time and I have never skipped any payment.I even called Iwyze one time they forgot to debit to take their money.I'm still waiting for Iwyze to tell when are they coming to replace the windscreen.Iwyze service is so flabbergasting,in my 12 years experience with multiple insurance companies I've never experienced such an appalling service.Imagine waiting for 2 weeks glass claim.Extremely disappointed.