Bad Service exploitation of clients

Hi I can’t even say Good day, As this is utter nonsense what iWYZE is doing. It’s been a month. I was in the accident on the 04 August 2022. My car was towed by a towing company and it is still stuck there. I don’t even think the damages that happened to my car could take full day, i a using a courtesy car from Avis and the R55 charge per day is extremely too much. Not alone having the car at the towing company. 1. Communication Skill is literally bad as no communication or anyone dealing with me since I’ve reported my incident. 2. I’ve submitted every documentation that was requested from me on the very same day of the accident. AR number and the police station that I reported the incident at has all the information, but I was asked several times to do a sketch for the accident. When I call the call centre every time I am told someone will get back to me of which it does not happen. I have heard people complaining about the bad service but this has gone too far. There is no single month I’ve missed your payment. Atleast if I was told that my car won’t be fixed. I would start handling this issue my own way.