Bad service

Hi, I have had a bad experience from the point where I wanted to lodge a claim to get my car fixed after an accident. The consultant that was assisting me couldn't update me on time about the claim status, I had to constantly call him to find out if he received the documents he requested from me to process the claim.

My car was repaired, however, my car was not restored to the way it was, in an actual fact, there’s now problems with my car. 1. The headlights cannot be adjusted anymore, as a result, the night vision is affected. 2. The headlight washers is not functioning ( can’t stick out to spray water to the headlight ) as a result, water leaks to the car’s horn ,now the horn sounds terrible because of water in it.

I brought all these to his attention, he takes forever to respond to my emails. I can’t drive my car at night as I don’t feel safe anymore. I pay my monthly premiums on time but I’m not happy with the service I’m getting