Bad service

This company still has not sorted out my claim (storm damage) to my satisfaction which was around Nov last year. After complaining on this website, they managed to sort part of the work and the consultant told me that the home ceiling and lights will be sorted when the builders come out to further assess damage. the builders did take more pics and reported it but no feedback from Iwyze. It seems as though they just want to get away from meeting their obligations. I really don't need an insurer like this who does not go the extra mile for their client . The electrician said that they will only replace the broken light but it wouldn't make sense to connect becas it wouldnt work.