BAD SERVICE DELIVERY

Logged a claim for replacement of geyser that's still under warranty, 4 weeks later and the geyser still hasn't been replaced. We have to follow up on a daily basis, and still not making any progress. We have email trail, with each call you have to explain from the start which is so frustrating, then they apologize and say that they will resolve this matter soonest. Friday the plumbers came to do the replacement, then they left the site without even consulting with us, apparently they couldn't fit the geyser as it wouldn't fit in the roof. Yet their consultant removed the ceiling in order for them to have enough access to fit the geyser. The supposedly "new geyser" is standing here now, full of dents, and no plumber in sight to fit it. I had to relay the message back to Iwyze, as the plumber named Dillon from Call 4 All didn't have William's direct contact number working in Iwyze claims department. How do IWYZE get it right to treat their loyal customers like tis, they're the pits, pathetic service at its best.