Bad service delivery

I am a very patient man, but this who incident has pushed me to my limits. My Car was damaged due to fire in the engine nearly 2 months ago. I took the car to the dealers to get a quote on repairs. The same day I got the quote, I sent it to iWYSE for a claim, this was on a Thursday. I was told that the assessor will only be able to look at the car on the following Monday. I said its fine, but Monday came and went, no assessor, Tuesday came and went, no assessor. Wednesday I called iWYSE to query, they told me that they are waiting on the assessor's report to finanlise the claim. By Friday the claim was approved and a repairer was selected, this was Noordwes Pannelbeaters in Brits. In effect it took nearly 2 weeks for iWYSE to get my claim approved, but still I was patient.<br> It is now nearly 2 months later and still my car is at the pannelbeaters. THe pannelbeaters are a matter on their own, but why is iWYSE not following up on the repairs and making sure that their client is getting their car back in good time. When I call iWYSE all I get is sorry sir. Sorry sir is not getting my vehicle back to me.<br> I should not have to deal with the panelbeaters at all.