Bad Service

My vehicle was towed away to Technostar on 28th May after it got stuck in a ditch and it's gone 2 weeks and Iwyze old mutual hasn't authorised them to assess vehicle for damages as yet. Claims consultant Zaina Mafuyeka has been in contact with me but somehow fails to understand that Technostar requires authorisation to check the foll READ OUT FAULT FINDER REPAIR VALET CHECK OIL DIP STICK CHECK AIR FILTER ELEMENT CHECK ENGINE in order to assess car for damages and that the above assessment is not a quote. Zaina told me that snr validator has been appointed and will call me but nobody called me as yet. I complained online to old mutual but still no response. I request that this matter be sorted out asap and have snr validator to contact me and assessing company asap. Policy no ***. Claim no ***. N Moosa ***