Bad service

Good afternoon My name is N. Asari I have taken a life cover with Iwyze I agreed to the cover the consultant who did assist me I don't remember her name. However while chatting to me she did say she lives behind the trade route mall in lenasia. During the sale when she was reading the confirmation virbatim she was rushing through it. I had to stop her and asked to go slowly so I could understand what she was reading. At the end of the sale I told her to send me the confirmation of the policy to my email. To date that was not carried out. This morning I spoke to a lady at old mutual the sister company. She asked for my ID no I gave it to her. She told me she will transfer me. I waited 34 mins the the call gets cut off. I therefore want to cancel the policy reason being all this company wanted my business. And after that they don't care. I will not tolerate bad service anymore from any of the companies I pay a premium to. Please I need this policy canceled immediately and a cancelation letter to be emailed to me. All my details on reco6 with them

Regards Vanessa