BAD SERVICE AND RETENTIONS = NEW UNDERWRITING

I recently cancelled my policy with Iwyze effective for end of October 2015. On 26th October, before the effective cancellation date of 31 October 2015, I called the retentions department to re-instate the policy before the cancellation became effective. I was then told by the consultant Mpholiphant that she will contact me later as the policy needs to be reinstated by the underwriters. Never heard from her. Tried contacting her 2 days later and even left a message. She failed to contact me timeously. After many calls and messages and requesting to speak to her supervisor, she then eventually contacted me and wanted to reinstate the exact same policy at a higher premium with no actual changes to the underwriting. Completely unacceptable service and I would honestly rather take my business elsewhere.