LM
Lester M

1 reviews | Active since Jul 2015

23 Jul 2015, 11:37

Bad Service and Poor Communication

Its been over a week since I logged a claim with Iwyze Old mutual insurance regarding a lost phone, I am utterly disgusted in the way they have been handling my claim, its over a week and i still have no cell phone, i called 6 times the call center and no response, I am moving my insurance to a company that will value my business and treat me with respect. I will tell all my friends about the bad service and never to use Iwyze, i will post on my Facebook profile the poor service and I will definitely create a # on Twitter. This is my divorce from Iwyze, thank you for you condescending BS, I hope my R1800 premium per month wont effect your business too much or wont give you CFO too many sleepless nights.

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Replies (1)
iWYZE
iWYZE's reply27 Jul 2015, 14:53
Official
Hello mymy,

We have received your complaint and would like to apologise for service that you have received.

The matter has been escalated to the Claims Non-Motor Dept. to acknowledge and assist with your complaint.

Your complaint reference no. is MF-***, which will provide us direct access to your complaint.

Should you have any queries please email ***.

Kind Regards
Tasmin
iWYZE Team