Bad service and not adhering to what they advertising

I’ve contacted iwyze a few weeks ago to see if they can quote me on a lower premium and they responded to say that they cannot. I then asked if I can claim R1750 for not claiming from my current insurer for 3 years and they responded yes and told me that I should send through my documents for review. I then waited a few days, heard nothing from them and decided to call. A gentleman assisted and made notes on the system and gave me a reference number. A day later a automated email came through to say my documents is under review and that they will respond in 48 hours. I still haven’t heard from them decided to call but could not get any assistance.