BAD SERVICE

I CALLED IWYZE TO LODGE AN OWN DAMAGE CLAIM AND I EXPLAINED TO THE AGENT (GLORIA AT CLAIMS DEPARTMENT) THAT EXACTLY WHAT HAPPENED AND SHE SEEMS LESS INTERESTED AND DIDN'T CARE AT ALL THEN SHE ASKED TO CALL ME BACK BECAUSE SHE WANTS TO CONFIRM SOMETHING. THAT WAS ON MONDAY 23/01/2023 12:46 ITS THE 24/01/2023 AT 17:00 SHE HASN'T CALLED BACK. I CALLED OLD IWYZE AFTER HOLDING FOR 30 MINUTES MY CALL WENT STRAIGHT TO MEDICAL AID AND WHEN THE LADY TRIED TO TRANSFER ME I GOT CUT OFF. THIS IS THE SAME COMPANY THAT CALLS YOU WITHIN 1 MINUTE WHEN YOU SEND AN SMS REGARDING A NEW POLICY. THE SAD PART IS THAT I CALL MIWAY AND WHEN I EXPLAIN EVERYTHING THE AGENT SAID TO ME LETS REGISTER THE CLAIM AND THE ASSESSORS WITH GIVE THE VERDICT ONLY TO FIND THAT I CALLED A WRONG COMPANY. NOW THAT COMPANY THAT I’M INSURED WITH WHO WILL BE TAKING PREMIUMS IN 2 DAYS I CANT GET THROUGH TO THEM. WOW ALL I EVER WANTED WAS TO GET HELP OR NOT BUT NOW IM HOPELESS.