Bad service

I have been requesting sales calls as i was given a Risk that i dont want. Managers and sales agents are ***********. Its been 6 months and still waiting. My account is still being debited after i said so many times that i dont want this cover. I want my premiums back in full as this is an unacceptable risk on my side. If this is not attended im approaching the ombudsman. Why is it so difficult to resolve this? I gave you options to either send a nurse again for tests or cancel my policy. This is not rocket science. If such is a struggle how is it gonna be for my beneficiaries? This is disappointing. Please cancel my policy and refund my premiums as i dont want this cover. Refund them into the account u debit from. Should i receive an apology call i will contact the ombudsman. I dont want to talk to anyone as you have failed me before telephonically. The only call i should be receiving is a refund call ONLY