NM
Norah M
1 reviews | Active since Apr 2015
04 Nov 2019, 20:08
Bad service
I have been with iWYZE for the last 5 years if not 6, I had been a valued client to the company. I regret being insured by the above mentioned insurer based on the disgusting service I got when it came to my household contents cover. Its been over a week and the hassle to get solid feedback just for my TV claim and DSTV decoder is a hassle on its own. I have never missed a premium nor claimed from them, I wonder what will transpire if I were to claim for the vehicle. iWYZE you do not value your clients. I will be cancelling this cover, there are a lot of company,s who offer the same cover with better service.
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Replies (2)
iWYZE's replyOfficial
05 Nov 2019, 07:44 Dear Norah,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
iWYZE's reply05 Nov 2019, 07:44
Official
Dear Norah,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
NM
Norah M's updateReviewer Update
13 Nov 2019, 19:34What is the complaint process because since this response dated the 5th of November, I had to be one calling in. There was no call from any manager and when I called I eventually spoke to a team leader by the name of Yumna who was no help and was able to rush the process of withdrawing my claim after I had insisted that iWYZE withdraws the claim. It took her a few minutes to get someone to call me but could not do the same for the DSTV Explora claim. I want this addressed by Susan. I have since cancelled my policy due to service delivery and I did the same with all my long term policies. You are one and I would not want to experience such in the near future.
NM
Norah M's update13 Nov 2019, 19:34
Reviewer Update
What is the complaint process because since this response dated the 5th of November, I had to be one calling in. There was no call from any manager and when I called I eventually spoke to a team leader by the name of Yumna who was no help and was able to rush the process of withdrawing my claim after I had insisted that iWYZE withdraws the claim. It took her a few minutes to get someone to call me but could not do the same for the DSTV Explora claim. I want this addressed by Susan. I have since cancelled my policy due to service delivery and I did the same with all my long term policies. You are one and I would not want to experience such in the near future.