Bad Service

On the 1 of August I made contact with Iwyze, requesting to cancel my gap cover, I then send another email on the 6th of December 2023 because I did not received any response back from them, then on the 7th December 2023, they responded, with the cancelation letter and that there is a refund due to me, I responded again on the 11th December 2023 enquiring around when the refund will be paid out, on the 18th December 2023 I received a response back from them saying the request was submitted 7days ago, and the refund department has not yet responded, the time frame between my first communication with them and now, is 4 months, and I still have not received my refund.