MN
Mthandazo N
1 reviews | Active since Sept 2016
21 Aug 2021, 11:00
Bad service
I am disturbed by the level of service we are receiving from iWyze, my mom has been with the company from 2007 to date for her car and home contents. She submitted her claim in June 2021 but till now nothing has happened instead she is sent from pillar to post, and this is so annoying and very sad. What is the use of having an insurance if we are made to wait and wonder if we will ever get the services we are paying for, what do we need to do to get our voices heard?? Is good that the company takes our premiums and even increasing them in the process and no assistance when one needs help for the services he/she has been paying for all these years? This is sad and disturbing for all the years my mom has been loyal to this company
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Replies (4)0
Replies (4)
iWYZE's replyOfficial
22 Aug 2021, 17:04Dear Mthandazo We acknowledge receipt of the complaint below and the contents have been noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of the claim. RegardsThe iWYZE Team
iWYZE's reply22 Aug 2021, 17:04
Official
Dear Mthandazo We acknowledge receipt of the complaint below and the contents have been noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of the claim. RegardsThe iWYZE Team
MN
Mthandazo N's updateReviewer Update
23 Aug 2021, 13:55Good day
This is certainly not good enough as we have been receiving the same response over and over and nothing gets done, for how long is this claim gonna take and why must she continue paying her premiums? It is best that she leaves you guys for a better and reputable company, clearly you do not provide the services that you sell to the public. For how long must she live in a damaged house, clearly if the house had burnt down she would be stuck on her own yet she has insurance for all the years. This is a disgrace honestly what more do we need to do to get this sorted out?
This is certainly not good enough as we have been receiving the same response over and over and nothing gets done, for how long is this claim gonna take and why must she continue paying her premiums? It is best that she leaves you guys for a better and reputable company, clearly you do not provide the services that you sell to the public. For how long must she live in a damaged house, clearly if the house had burnt down she would be stuck on her own yet she has insurance for all the years. This is a disgrace honestly what more do we need to do to get this sorted out?
MN
Mthandazo N's update23 Aug 2021, 13:55
Reviewer Update
Good day
This is certainly not good enough as we have been receiving the same response over and over and nothing gets done, for how long is this claim gonna take and why must she continue paying her premiums? It is best that she leaves you guys for a better and reputable company, clearly you do not provide the services that you sell to the public. For how long must she live in a damaged house, clearly if the house had burnt down she would be stuck on her own yet she has insurance for all the years. This is a disgrace honestly what more do we need to do to get this sorted out?
This is certainly not good enough as we have been receiving the same response over and over and nothing gets done, for how long is this claim gonna take and why must she continue paying her premiums? It is best that she leaves you guys for a better and reputable company, clearly you do not provide the services that you sell to the public. For how long must she live in a damaged house, clearly if the house had burnt down she would be stuck on her own yet she has insurance for all the years. This is a disgrace honestly what more do we need to do to get this sorted out?
iWYZE's replyOfficial
23 Aug 2021, 17:04 Dear Mthandazo
Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We will contact you for more details so that we may resolve it as soon as possible.
RegardsThe iWYZE Team
Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We will contact you for more details so that we may resolve it as soon as possible.
RegardsThe iWYZE Team
iWYZE's reply23 Aug 2021, 17:04
Official
Dear Mthandazo
Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We will contact you for more details so that we may resolve it as soon as possible.
RegardsThe iWYZE Team
Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We will contact you for more details so that we may resolve it as soon as possible.
RegardsThe iWYZE Team
MN
Mthandazo N's updateReviewer Update
30 Aug 2021, 14:01Good day these reply's are not good enough. We still have not received any emails or calls from iWyze, why is your service so frustrating? What do we need to do to get assistance from this company, how are you improving your service if until now we have not heard from the company? This is so draining and frustrating but we are expected to continue paying premiums, this is so unfair, my mom is so heart broken and disappointed that after all these years with this company this is the treatment she is subjected to??
MN
Mthandazo N's update30 Aug 2021, 14:01
Reviewer Update
Good day these reply's are not good enough. We still have not received any emails or calls from iWyze, why is your service so frustrating? What do we need to do to get assistance from this company, how are you improving your service if until now we have not heard from the company? This is so draining and frustrating but we are expected to continue paying premiums, this is so unfair, my mom is so heart broken and disappointed that after all these years with this company this is the treatment she is subjected to??