Bad Service

I was involved in an accident on the 09 June 2019 and lodge a claim on the 10 June 2019, and then made a follow on the 19 June 2019 only to be told my car was a write-off. I told them that I’m not happy the way they are handling my claim and there is no transparency with Eva who is handling my claim and all consultant that I have spoken to. There is no update and have made follow ups and was told that I shouldn’t be worry they will update me, but still no update. They have collected the registration certificate and spare key. Courtesy car was returned on the 09 July 2019, I believe that I’ve reported the accident on time that i can’t be liable to suffer like this. I have send an email on 18 July 2019 to Eva to make a follow up and indicated that I’m frustrated the way things are moving and told them I will take the matter to ombudsman then on the 19 July 2019 was contacted by their investigator (Duncan) to conduct the investigation and went to the scene. Last week 25 July 2019 was told that my claim will presented and will know about the outcome on the 26 July 2019 but never receive the update. Yesterday also made a follow up and today is the 30 July 2019; I have still not received a response from my insurer with regard to the finalization of the claim. My car is currently in their store room for over 40 days. I am stuck without a car and struggling with public transport which is costly. This is frustrating cause I’m always late at work and this affect my daily duties as it has increased a lot of stress. Iwyze still debit for insurance and paying insurance on a car which is a write-off. This is unacceptable service.