TM
Tshwarelo M

1 reviews | Active since Apr 2018

03 Apr 2018, 16:07

Bad service

I have insured my car with old mutual iwyze. In Oct 2017 I claimed for hailstorm damage, iwyze then referred my claim to Krugersdorp Panelbeaters whom after accessing my car approved and booked my car for repairs in Feb 2018. Since I my went for repairs I've been getting notification indicating postponement for completion of the repair. To date I my car isn't yet repaired and communication to it's completion is very poor. Worst referral iwyze has done,looking forward to getting myself another insurer.

0
Replies (2)
iWYZE
iWYZE's reply03 Apr 2018, 16:39
Official

Dear Tshwarelo Molefe

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you.

As discussed we will investigate your concerns and provide feedback to you.

Regards

The team at iWYZE

Best regards,

iWYZE
iWYZE's reply04 Apr 2018, 09:51
Official

Dear Tshwarelo Molefe

As discussed with our Complaints Specialist, we are looking into the delays and feedback will be communicated with your telephonically.

Regards

The team at iWYZE

Best regards,