CA
Camille A
1 reviews | Active since Feb 2012
25 Aug 2015, 10:04
Bad service
HI , we put through a claim four months ago and still awaiting this to be finalized which is unacceptable considering the fact that we sent through receipts as proof of purchase. Vusi doesn't give feedback and I have to keep calling in and most of the time cannot get through to him and am promised a call back which does not happen.<br> My husband runs a business and needs the laptop urgently but the more we follow up still nothing happens. I want this matter sorted out as soon as possible.
Helpful (0)
Replies (1)0
Replies (1)
iWYZE's replyOfficial
25 Aug 2015, 11:08Hello milow,
Your Complaint ref : MF-***
We are sorry to learn that you are unhappy with the service that you have received from our Claims - Non Motor Dept. and the lack of feedback from our consultant Vusi Manane.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your matter has been escalated to our Claims - Non Motor management to assist with finalising your claim and they will be in contact with you soon.
Kind regards,
Rodwell
iWYZE Team
Your Complaint ref : MF-***
We are sorry to learn that you are unhappy with the service that you have received from our Claims - Non Motor Dept. and the lack of feedback from our consultant Vusi Manane.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your matter has been escalated to our Claims - Non Motor management to assist with finalising your claim and they will be in contact with you soon.
Kind regards,
Rodwell
iWYZE Team
iWYZE's reply25 Aug 2015, 11:08
Official
Hello milow,
Your Complaint ref : MF-***
We are sorry to learn that you are unhappy with the service that you have received from our Claims - Non Motor Dept. and the lack of feedback from our consultant Vusi Manane.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your matter has been escalated to our Claims - Non Motor management to assist with finalising your claim and they will be in contact with you soon.
Kind regards,
Rodwell
iWYZE Team
Your Complaint ref : MF-***
We are sorry to learn that you are unhappy with the service that you have received from our Claims - Non Motor Dept. and the lack of feedback from our consultant Vusi Manane.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your matter has been escalated to our Claims - Non Motor management to assist with finalising your claim and they will be in contact with you soon.
Kind regards,
Rodwell
iWYZE Team