Bad Service

<p> I was involved in a car accident more than a month ago and lodged a claim with iwyze a day after the incident. After long delays and unanswered emails, I was told that Ivan Fourie is dealing with my claim. A colleague of his sent him an email on which I was copied but it still took about a week for him to make contact with me. <br />On 06 April 2017, which is approximately 3 weeks ago, Ivan Fourie called to advise me that my claim has been authorised and that he will send through the authorisation to the panel beater. I have contacted the panel beater on eight occasions since the call and I'm told that no authorisation has been sent.<br />I am beyond frustrated with this level of service to say the list. What adds to my frustration is that I do not have alternative transportation while all this is happening and I feel undermined and undervalued as a customer.<br />I am seriously considering switching insurance to a company that will value me as a paying customer<br /><br /></p>