gB
gift B

1 reviews | Active since Aug 2009

13 Dec 2016, 07:30

bad service

<p>i took the comprehensive cover with iwyze on the 08/12/2016 Keanan was the consultant he gave me good premium and he even told me that my first premium will be a pro -rata that will be debited on the 26/12/2016 of which i was happy with , i even cancelled my previous insurance on the very same date and surprisingly today when i called to ask about my insurance schedule i was then advised that pro-rata was supposed to be debited on the day i took the insurance unfortunatelly i dont have funds on my account funds will only be available on the 26/12/2016 can some one solve this mess ASAP as ive already cancelled my insurance.He already called me to justify what he just did and promise to call me back once he is done communicating with his manager till now still waiting for him.im so fustrated that im driving a new car of which i even dont know the status of my insurance cover. </p>

0
Replies (1)
iWYZE
iWYZE's reply13 Dec 2016, 10:04
Official

Hi Gift,

We confirm receiving your matter posted on our Website and have investigated. The outcome has been escalated to our Client Services Team Manager will be calling you soon to assist with sorting your matter out. Please anticipate their call.

Best regards,

Rodwell

iWYZE Team.