Bad Service

I was involved in a smash and grab on 11/05/2015 around 7pm at the Bonteheuwel, Langa intersection. My son was with it was a traumatic experience. I called Iwyze yesterday to explain what happened and enquire about the claim process. She had no empathy just said she'll send me to the correct department. I get through the next department explained my story again still no empathy but the consultant was kind. He informed me that Iwyze will replace my window at no cost to me I'll just forfeit my 'outbonus'. That was impressive he informed me that 24fix will contact me to replace and fit my window. Like clockwork they called me and arranged with my boyfriend to meet to do this. This incident happened Monday its Wednesday and still not window. Numerous calls to Old Mutual with staff hanging up on me Moses Mokoena promised to call back but nothing. Called 24fix lady says going on lunch and will deal with case later. My car is exposed what happens if it gets ****** or broken it. This is completely disgusting. I have been through enough trying sort out everything after this incident. Someone must please call me and have window fixed today. they forecast 60% rain tonight. Call me!