Bad iWyze service.

I am really disappointed in iWyze. That company never stops in disappointing me week in week out. I first had to complain on Hellopeter.com for my claim to be approved a month after my accident after no communication. I received my car after 2 months of the accident and my car parts were still not in good condition. They said that on the quote that the whole repair will cost R 33 000. I paid an excess fee of R9400. My window was still not fixed. My bumper still has a crack. I am very dissatisfied and feel like I wasted my time and money. I was not given any courtesy for the inconvenience of the 2 months, and I was told to bring my car again for another repair. Must I still use my own money to get to work and back after paying the excess money? Am I even being considered as their customer. I feel like they should pull up their socks. I need to be convinced to stay otherwise I might as well start looking for better insurance. I think I should visit the Ombudsman and see what they have to say because I am fed up of this experience.