BAD INSURERS

Companies like iWYZE should just shutdown, or is it their motive to make more money while their customers suffer? I mean not even one time do they care to give feedback or keep their clients updated about claims. My mother was involved in a car Accident first week of May, a third-party vehicle beating the robot crashed into her car, the driver was driving their parents car, in no time the father flew to the scene and said he is a Municipality official, the robots are faulty at times so its my moms fault. My mom logged a claim, iWYZE assessed it and it was written-off. To date we haven't received any positive outcome, they are hard to find on the phone and when reached we are told they are waiting for the manager to finalize the Claim. Recently they say that they cannot find the third party personnel, since the whole scene to date they haven't been able to reach the third party personnel and they can't process the claim without his side of the story they are scared it will come back to haunt them and my mom if found that my mom was at fault. I mean there is an Accident Report with the contact details of the third-party involved in the accident and again in June iWYZE made communication that the third-party's insurer has made a counter-claim, so how then are they now saying they can't reach the third-party personnel. When we track the car we discovered it's at some auction, but they insisted they not auctioning the car, it was convenient for them to store it there to avoid major costs of where they've been storing it. It is really frustrating, the woman is stressed and depressed, having to pay for a car she can't drive and her case can't even be solved because of a somehow mysterious missing third-party who logged a counter-claim and whose side of the story is on the Accident Report written by the Traffic Officials who were at the Scene. *THEY REALLY SELL A GOOD STORY WHEN THEY RESPOND TO MAKE YOU FEEL LIKE ALL IS COMING IN PLACE, BUT ARE THEY REALLY HELPING, DO THEY EVEN CARE?*