Bad insurance service

<p>I submitted an insurance claim to repair my car light on 23 April 2016. After struggling to get the insurance claimed approved and waiting 6 weeks for my car to go in for repairs, the panel beaters inform me on the day, it will take 10 to 14 days to repair my car. Why can't the insurance company inform me prior to my car going in for repairs that it will take 2 weeks to replace a light? I have received really bad service from Iwize. I am not happy at all. I requested 3 times fron Iwize and Technicolour the duration of the work. Every time they tell you, "we can not say when, but we will let you know on progress. " Who does that? We all have jobs to get to. Children to drive around.</p>