Bad experience with IWYZE insurance

I got the worst experience with IWYZE insurance company after my car was involved in an accident in July 2025, my claim was approved and on the 12/08/2025 I took my car for panel beating at Auto magic Gezina whereby they took about 3-4weeks to fix my car. On the 18/09/2025 when I went to collect the car I found out that my car was not fully repaired, the panel beater reported that IWYZE insurance refused to authorise the replacement for the left fender line as it was not related to the accident hence they have fixed the damaged left part of the car including the left wheel cap. Now my concern is how do you say the left fender line was not related to the accident whereas you have approved for the left wheel cap to be fixed, this does not make sense at all, the insurance debits full amount of the premium monthly but when the time comes for them to fix your car fully they give excuses. I am definitely going to cancel my contract with IWYZE. Kedibone Motolla.