Bad Experience

Good morning.

My name is Salamina Nkele Petlele: My I’d number is *** My contact number is *** My Iwyze policy number is ***

I called Iwyze informing them about a leaking geyser reference number 882752 and they sent the plumbers to come check it, on their arrival they told me it was the thermostat and they wanted R420, and to my surprise as I knew that when I took out the cover it was for the structure and all house hold contents. I called Iwyze the following day, asking about the money that was asked from me by the plumbing company that’s when they told me that my cover doesn’t include components therefore I have to pay the plumbers from my pocket. On the 9th September I called Iwyze complaining about my broken stove and electricity that keeps tripping reference number 885106 and the guy who helped me hung up phone when I was asking him why do they talk about paying for components but I don’t see a clause talking about that on my policy. I am not happy I joined Iwyze and the guy who helped me told me that I’m not going to pay for call out and repairs

In the 11th September 2020 I called Iwyze I talked with the lady called Palesa reference number 885383 she said the plumbers are coming and indeed the plumbers called saying they will come between 12-14pm. They didn’t come at that time they came at 18pm and I asked them how will they fix the geyser by that time and they said they are professionals.

They did the job and took R420. I demanded they give me a receipt, and they told me they don’t have a receipt book with them and they sent me an email as proof of payment. The next day the geyser was even worse water was all over the place and started affecting my electricity, it kept tripping until I switch geyser off. I called Iwyze again and they sent another plumbers to check and they wanted R750 for the job

Please I need refund of my R420 as Iwyze sent me *********** plumbers who caused me nothing but grief and my geyser is still leaking. Please attend to my grievance ASAP. Thanks