Bad customer service experience

I have took car insurance policy on the 10th August, but even today they fail to send me copy of my policy, I have requested again on the 11th August and today 17 August still not yet received. I have send them emails of tracking certificate they've responded to me but when I need policy they keep quite and fail to respond. I do not have a policy disc on my car yet they say no one will tow the car. I only got to know my policy number by sms. Today more than 3 consultants fail to help all their line just cut off. I have paid my policy on the 15th pro-rata and monthly yet I don't know what I'm paying for and fail to provide full service. Policy number ***