TM
Thabo M

1 reviews | Active since Oct 2020

09 Nov 2022, 12:19

Bad customer service

This insurance doesn’t do what they tell you when you joining them of which they will say all the good things you get when joining them but when it’s time to claim they come up with a lot of stories to avoid paying for the claim and even if it’s a third party that maybe bumped your car they do not do follow up and then at the end they will be telling you that they can’t process the claim

0
Replies (1)
iWYZE
iWYZE's reply10 Nov 2022, 12:47
Official
Dear Thabo
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards 
The iWYZE Team