NL
Nthabiseng L
1 reviews | Active since Feb 2020
02 Mar 2021, 13:06
Bad customer service
I have taken out an insurance in 2020 with old mutual, today i called them because i wanted to make a claim for my household contents, but i was told that i dont have a policy with Them but every month they debit my account, i was assisted by the lady called Joey. what should i do in this case
Helpful (0)
Replies (1)0
Replies (1)
iWYZE's replyOfficial
02 Mar 2021, 14:20Dear Nthabiseng Leteane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
iWYZE's reply02 Mar 2021, 14:20
Official
Dear Nthabiseng Leteane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand