BAD Customer Service :(

I would like to complain about the service received from iwyze on my most recent Claims: #*** | #*** | #***

Claims agent: More Moagi

Claim submitted: 14th September 2020 Feedback received: almost NONE! Claims settled: apparently

I submitted a claim on behalf of my mom (MRS Rachma Kubie) which is the client on the 14th September 2020. They had a power surge and some appliances got damaged as well as the meat going off.

The Geyser claim was cancelled by me because it was working. This is still showing as an active claim.

The contents claim *** & *** is the main issue, I have sent numerous emails to the claims handler to which I get no response, I don’t know what is happening or when most of the time, I call in daily and leave messages. eventually Friday 25th September he emails and calls after I complained to another agent, he says the claim is finalised, a document needs to be signed and the claims card will be delivered. That was the last I heard from him, no indication when payment will be made for the loss of meat due to the surge, no indication when the card will be delivered or when the assessors will be returning the decoder. I have sent several emails and STILL no reply.

I have asked around and this type of claim firstly should not take this long. It has been 3 weeks! Secondly, I get that with working from home and all that things could take longer, but a little bit of feedback would be amazing! We have been clients of iwyze for so many years and this service is downright pathetic! We will be looking for another insurance company… thanks iwyze